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Customers who’ve spent big money on kitchen upgrades are reeling from the news that Wren Kitchens has filed for Chapter 7 bankruptcy. All 15 of its U.S. locations, as well as “studio” displays inside Home Depot stores, have been shuttered.<\/p>\n
The company still touts itself as the number one kitchen retailer in the UK, as the bankruptcy impacts only American operations, most of which are based on the East Coast.<\/p>\n
If you have a pending order or installation with Wren Kitchens, here is what you need to know.<\/p>\n
Wren Kitchens closed all U.S. operations and terminated employees without notice. Will customers with pending orders get refunds? At this point, there is little indication they will.<\/p>\n
One customer in the Philadelphia area told NBC10 that he had a pending order with a $13,000 deposit that the now-defunct company had cashed.<\/p>\n
“As soon as they got our money, a month later, they closed. I haven’t slept since,” he said. He added that attempts to reach the company were only available through a contact form on the company’s website. He’s received no response.<\/p>\n
The customer said he and his wife had saved for five years to purchase a new kitchen, but now have little hope of getting their $13,000 deposit back.<\/p>\n
Customers in Connecticut reported losing deposits of $20,000 or more.<\/p>\n